HOW DO I PURCHASE A TICKET?

It is most convenient to purchase a ticket on the official website of the museum.
It is also possible at the checkout when visiting.

IS IT NECESSARY TO PRINT AN E-TICKET?

There is no need to print out an electronic ticket: when entering the exhibition, a museum employee considers the necessary information to be a special device.

IS IT POSSIBLE TO PURCHASE A DISCOUNTED TICKET ON THE WEBSITE?

Yes. Discounted tickets can be purchased online. When visiting the museum, we ask you to have with you a document confirming the right to a ticket of a preferential category: it will be checked during control.

IS IT POSSIBLE TO USE AN ELECTRONIC DISCOUNT TICKET IF YOU DO NOT HAVE A DOCUMENT CONFIRMING THE BENEFIT WITH YOU?

Passage on a discounted ticket is possible only if there is a corresponding document. In his absence, the ticket is considered invalid

HOW LONG IS THE E-TICKET VALID?

The e-ticket for a specific event (master class, lecture) is valid until the start of the event. Tickets for the exhibition or permanent exhibition can be used 1 time before the end of the exhibition.

HOW DO I GET MY TICKET BACK?

Ticket refund is possible in accordance with the Rules for the purchase and return of tickets. If you have purchased a ticket online, use the online form.